Data Protection

pgg11 Privacy Policy

This policy explains how we manage the data we collect from you and why we collect it.

Last revised: 30 October 2026

Introduction

Welcome to the pgg11 platform. This Privacy Policy ("Policy") explains how pgg11 ("we", "our") collects, stores, uses, and protects the personal data of users ("you", "your") who use our services.

Reading this Policy will give you a clear understanding of your privacy rights and our obligations when you use pgg11's services. Continuing to use this website means you agree to the terms set out in this Policy.

We treat digital protection as a top priority and use SSL encryption technology to keep your data safe. We commit that under no circumstances will we sell, rent, or disclose your personal data to any third party.

Types of Data We Collect

We only collect data that is necessary to deliver our services and maintain the security of the platform.

2.1 — Data you provide directly

  • Name, date of birth, and contact details provided when registering your account
  • KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer details provided when making payments
  • Customer support ticket history
  • Preference settings and communication records

2.2 — Data collected automatically

  • IP address and device type
  • Browser type and language settings
  • Cookies data relating to clicks and time spent on the website
  • Gameplay records and deposit/withdrawal history
  • Session records and log files

2.3 — Data received from third parties

  • KYC (Know Your Customer) verification results from payment processing
  • Analytics data from fraud prevention tools
  • Referral data passed from affiliate programs

Data Usage Purposes

The data we collect is used only for the following purposes—

  • Account Management: Creating your account, verifying your identity, and keeping it secure
  • Payment Processing: Handling deposits and withdrawals, and preventing fraud
  • Customer Support: Resolving issues via 24/7 Live Chat and Email
  • Platform Improvement: Using data to analyse player experience and make it better
  • Regulatory Compliance: Keeping records to meet applicable laws and regulations
  • Responsible Gaming: Monitoring unusual player behaviour and offering help when needed
  • Promotions and Notifications: Sending you pgg11 updates and offers if you have given consent

Cookies Policy

Cookies are small pieces of code stored in your browser that pgg11 uses to give you a better experience.

Types of Cookies we use

  • Essential Cookies: Cookies that cannot be turned off — required for login session management and security verification
  • Functional Cookies: Cookies that remember your language choice and preference settings
  • Analytics Cookies: Cookies that track which games players enjoy
  • Marketing Cookies: Cookies used to deliver relevant promotions

You can turn off Cookies through your browser settings, but if Essential Cookies are disabled you will no longer be able to use the website normally.

Data Sharing and Third Parties

pgg11 does not sell, give, or rent your personal data. However, personal data may be shared with trusted third-party service providers in order to deliver our services—

  • Payment Processors: KBZPay, Wave Money, AYA Pay, CB Pay, and banking partners — to complete financial transactions
  • KYC Verification Services: To verify account identity
  • Platform Technology Partners: Game software providers — to deliver games
  • Legal Requests: In situations where disclosure is required by law

Any sharing will only be carried out with third parties who meet our data protection standards.

Data Retention Period

How long we keep your data depends on the type of data and its purpose—

  • Account Data: For as long as your account is open, plus an additional retention period after closure as required by law
  • Financial Transaction Records: For the period required by financial record-keeping obligations
  • Cookies Data: Session Cookies — deleted when the browser is closed; Persistent Cookies — 12 months
  • Communication Records: Customer support interactions — 24 months

Once the retention period ends, data will be securely deleted or anonymised.

Your Rights Over Your Data

You have the following rights regarding the personal data we hold about you—

Right to Access

You can request to see what data we hold about you and how much. Contact us at Email: [email protected]

Right to Rectification

You can request corrections if your data is inaccurate. You can update it directly from account settings or contact customer support.

Right to request deletion

You can request that your data be deleted unless there is a legal requirement to keep it. Data that must be retained by law, such as financial records, cannot be deleted.

Right to request restriction

You can request that your data be restricted while we are reviewing how it is being used.

Right to object

You can object to data processing in cases involving marketing or where consent has not been given.

Age Restriction

pgg11 services are for users aged 21 and above only. We do not knowingly collect personal data from individuals under the age of 21.

We may request proof of age when registering an account to verify that you are 21 or older. If we become aware that personal data of a person under 21 has been collected, please contact us at [email protected] and we will delete it immediately.

Data Security Measures

pgg11 uses a combination of technical and operational measures to protect your data—

  • SSL/TLS Encryption: All data transfers are encrypted and protected
  • Two-Factor Authentication (2FA): Protects account access
  • Data Access Control: Only authorized staff can access data
  • Firewall and Protection Systems: Blocks unauthorized external access
  • Data Center Security: Data is stored only on secure servers
  • Regular Security Audits: Identifies and addresses vulnerabilities

In the event of a data breach, we will notify the relevant authorities within 72 hours and immediately alert any affected players.

Policy Updates

pgg11 may update this policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, we will notify you in advance via email or on the platform. Continued use of the website after an update means you accept the revised policy.

If you have any questions about this policy, you can contact us at [email protected].

Contact Us

For questions about this Privacy Policy, data rights requests, or to report a policy violation, you can reach us through our 24/7 support—

  • 24/7 Live Chat: Contact us instantly in Myanmar language through the chat service on the website
  • Email: [email protected]

pgg11 is committed to protecting your personal data and taking full responsibility for it.

What you should know about Privacy Protection

pgg11 collects the name and contact details you provide when registering, payment data (KBZPay, Wave Money, AYA Pay, CB Pay), gameplay records, and browser/IP data. We only collect data that is necessary to provide our services — nothing more.

Never. pgg11 does not sell or rent your data to any third party. We only share it with partners who meet our policy standards, and only where strictly necessary to carry out services such as payment processing and KYC verification.

You can email [email protected] to request data deletion, or contact us through 24/7 Live Chat. Some data — such as financial records that must be kept by law — cannot be deleted. We will explain this clearly when you get in touch.

You can turn off analytics and marketing cookies and still use the website normally. However, turning off essential cookies related to login sessions and security may affect core functions such as signing in to your account.

KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer records are protected with SSL encryption. Sensitive data such as card numbers is not retained on our servers after a transaction — it is processed and discarded immediately.

For major changes, we will notify you in advance by email or via an announcement on the platform. For minor changes, we will update the "Last revised date" on this page.