pgg11 Responsible Gaming — Safety for You and Your Family
pgg11 provides tools, policies, and 24/7 support so you can enjoy gaming as a leisure activity.
Our Commitment
pgg11 is a platform built purely for people who enjoy gaming for fun. Gaming should always be enjoyable and should never affect your life responsibilities, financial situation, or relationships. That is why responsible gaming is a core value of this platform.
On this page you will find tools to protect yourself, ways to check whether gambling is becoming a problem, and channels to ask for help.
| Area | pgg11's Approach |
|---|---|
| Age Restriction | 21+ only — verified at registration and deposit |
| Deposit Limit | Set and control your own deposit limits |
| Time Limits | Session time limit tool — alerts you when your set time is up |
| Taking a Break | Temporarily close your account for a set period (Time-Out) |
| Self-Exclusion | Set Self-Exclusion for 3 months, 6 months, or 1 year |
| Support | Myanmar-language Live Chat — available 24 hours a day, 7 days a week |
Tools to Protect Yourself
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly yourself. Lowering the limit takes effect immediately; increasing it takes 48 hours — protecting you from financial harm caused by impulsive decisions.
Financial ControlTemporary Break (Time-Out)
Pause your gaming for anywhere between 24 hours and 30 days. During this period you cannot log in or deposit — giving you time to clear your head.
Break TimeSelf-Exclusion
Fully close your account for 3 months, 6 months, or 1 year. The account cannot be reopened by any means before the period ends — the system enforces this decision.
Full ProtectionPlay Time Reminder
When your set play time is up, an alert appears on screen. Knowing how long you've been playing is the first step to being a responsible player.
Time ControlLoss Limit
When losses reach the amount you've set, further play is temporarily paused. This tool is an effective way to protect yourself from financial losses before they happen.
Financial ProtectionAccount History
You can check your deposits, withdrawals and play history at any time. This helps you review your playing patterns and make your own informed decisions.
Decision SupportCheck whether you have a gambling problem with these questions
If you answer "Yes" to any of the following, we strongly encourage you to contact our support team right away.
Do you feel drawn to gambling as a way to solve financial problems?
Has gambling caused damage to your work, family or close relationships?
Do you find yourself going back to win back money after a loss?
Do you feel that only gambling can bring you happiness or make life feel normal again?
Do you feel like you have to hide your gambling from your family?
Have you ever tried to stop gambling but been unable to?
Has gambling led you to borrow money, sell belongings or face ongoing financial problems?
Age 21+ Policy and Family Protection
You must be 21 years of age or older to use the pgg11 platform. This is a core part of our gambling policy, and any account found to be in violation will be closed immediately.
Parents and guardians — please use browser parental control tools to prevent children from accessing this site on your phone or computer. Do not share your pgg11 login with family members. If you find that a child is playing, notify our support team immediately — the account will be closed.
How to Use the Protection Tools
Manage from Account Settings
Log in to pgg11 and go to Account Settings. Under the "Responsible Gaming" section you will find deposit limits, play time limits and Self-Exclusion tools. You can turn these on yourself.
Request Directly via Live Chat
If you find it hard to change the settings yourself, open our 24/7 Live Chat and simply say "I'd like to request Self-Exclusion". Our support team will assist you in Burmese right away.
Contact Us
If you need help with a gambling problem, you can reach the pgg11 support team 24 hours a day, 7 days a week. We're here to help in Burmese — use Live Chat or send an email to talk things through.
Live Chat
24/7 in Burmese
[email protected]
Email Support
Find the right balance between fun
and staying safe
Play pgg11 games purely for entertainment and always keep control of your finances.
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